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Terms of Service

Agreement

These terms are the agreement between you and Digital Home Shield (“we,” “us”) for use of our website, client portal, and title monitoring service. By using the site or signing up for the service, you agree to these terms. If you don’t agree, please don’t use the site or the service. You may print this page for your records.

Eligibility and accurate information

You must be at least 18 years old and able to enter into a binding agreement. You agree to give us true, accurate, current, and complete information when you sign up, including your contact details and the property you want monitored, and to keep it up to date. If we have reason to believe information you provided is false, we may suspend or end your service.

What the service is (and isn’t)

Digital Home Shield monitors publicly recorded documents for the property you register and notifies you, using the contact methods you choose, when we identify a new recording that may affect it. We review potential alerts before sending them.

  • We cannot prevent anyone from recording a document, and we do not guarantee that fraud will not occur.
  • Our information comes from county records and third-party data providers. Records can be delayed, incomplete, or inaccurate, and we can’t guarantee that every recording will be detected or detected by a particular time.
  • We are not a law firm, title insurer, or government agency, and nothing we provide is legal advice.
  • Property reports and documents we provide are for informational purposes and are not title insurance or a legal opinion of title.

Fees and billing

The service is paid. Prices are shown on our pricing page at the time you sign up, and payments are processed by our payment provider. By choosing a plan you authorize us to charge your payment method as follows:

  • Monthly and yearly plans renew automatically at the end of each billing period until you cancel.
  • Length of Home Ownership is a one-time payment that covers monitoring of the registered property for as long as you own it. It is tied to that property and is not transferable to another person.

If a renewal payment fails and is not resolved, we may pause or end your service. We may change prices for future billing periods with advance notice; changes never apply to a Length of Home Ownership purchase you’ve already made.

Refunds

If you’re not satisfied, you can request a full refund within 30 days of your first payment. See our Refund Policy for details.

Cancellation

You can cancel at any time from your client portal or by emailing support@digitalhomeshield.com with your property address. Cancelling a monthly or yearly plan stops future renewals; monitoring continues through the end of the period you’ve already paid for.

Text messages and phone calls

If you choose text or phone alerts, you agree that we may send text messages and place automated or prerecorded calls to the numbers you provide about your account and alerts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts or HELP for help. Carriers are not liable for delayed or undelivered messages. Questions about your carrier’s charges should go to your carrier.

Email

We send account, alert, and service emails as part of the service. When you email us, we keep a record of the conversation to support your account.

Promotional offers

We may occasionally offer discounts or other promotions. Each offer is valid only for the period and on the terms stated in it.

Copyrights and trademarks

All content on our site and portal, including text, images, software, and data compilations, is owned by Digital Home Shield or its content suppliers and protected by U.S. copyright and trademark laws. You may use it for your personal, non-commercial use of the service. You may not copy, resell, or redistribute it, or use our name or logo, without our written permission.

General disclosure

Digital Home Shield does not buy, sell, rent, or broker real estate. Information on this site is provided for general informational purposes.

Account responsibility

You may not assign, transfer, or sublicense your rights under these terms. You are responsible for activity in your account and for keeping your login credentials secure.

Warranty disclaimer

THE SITE AND SERVICE, INCLUDING ALL CONTENT, REPORTS, ALERTS, AND INFORMATION, ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, DIGITAL HOME SHIELD DISCLAIMS ALL WARRANTIES, INCLUDING THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR DETECT EVERY RECORDING, OR THAT IT WILL MEET ANY PARTICULAR STANDARD OF PERFORMANCE OR QUALITY.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, DIGITAL HOME SHIELD WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS RELATED TO FRAUD OR RECORDINGS AFFECTING YOUR PROPERTY, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM. SOME STATES DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU.

Governing law

These terms are governed by the laws of the State of California and applicable U.S. federal law.

Changes to these terms

We may update these terms from time to time. We’ll post the new version here with a new “last updated” date, and for significant changes we’ll notify active clients by email.

Contact

Questions about these terms? Email support@digitalhomeshield.com, call (888) 707-8548, or write to us at 235 E Broadway Ste 624, Long Beach, CA 90802.